Privacy Policy
Last updated: September 20, 2025
At Mail-Score.com, we take your privacy seriously. This policy explains
how we collect, use, and protect your personal information.
1. Introduction
This Privacy Policy describes how Mail-Score.com ("we," "us," or "our")
collects, uses, and shares your personal information when you use our email deliverability testing
services.
By using our Service,
you consent to the data practices described in this Privacy Policy. If you do not agree with the
practices described, you should not use our Service.
2. Information We Collect
Personal Information
- Name and contact information
- Email address
- Billing and payment information
- Account credentials
- Communication preferences
Email Testing Data
- Email content and headers
- Sender and recipient information
- Testing parameters and configurations
- Test results and analytics
Automatically Collected Information
- IP address and device information
- Browser type and version
- Usage patterns and service analytics
- Cookies and similar technologies
3. How We Use Your Information
We use your
information solely for providing and improving our Service. We do not sell your personal information
to third parties.
Service Provision
- Process and analyze email deliverability
- Generate test reports and insights
- Provide customer support
- Manage your account and subscriptions
Service Improvement
- Enhance testing algorithms
- Develop new features and functionality
- Monitor service performance
- Conduct research and analysis
Communication
- Send service-related announcements
- Respond to your inquiries
- Send marketing communications (with consent)
- Notify about policy changes
Security & Compliance
- Protect against fraud and abuse
- Enforce our terms and policies
- Comply with legal obligations
- Maintain service security
4. Legal Basis for Processing
GDPR Compliance
For users in the European Union, we process your data based on:
- Your consent
- Performance of a contract
- Legitimate business interests
- Legal compliance
CCPA Compliance
For California residents, we provide:
- Right to know about personal information collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising rights
5. Data Sharing and Disclosure
We may share your
information in the following circumstances, but never sell your email testing data to third parties.
Service Providers
We may share information with third-party vendors who provide services on
our behalf:
- Payment processors
- Cloud hosting providers
- Customer support services
- Analytics and monitoring tools
Legal Requirements
We may disclose your information if required by law:
- To comply with legal obligations
- To protect and defend our rights
- To prevent or investigate wrongdoing
- To protect the safety of users
6. Data Protection & Security
We implement appropriate
technical and organizational measures to protect your personal information against unauthorized
access, alteration, disclosure, or destruction.
Security Measures
- Encryption of data in transit and at rest
- Regular security assessments and testing
- Access controls and authentication mechanisms
- Network security and monitoring
Data Retention
We retain your information only for as long as necessary:
- Account data: Until account deletion
- Testing data: 30-90 days based on plan
- Payment information: As required by law
- Analytics data: Aggregated and anonymized
7. Your Data Protection Rights
Depending on your
location, you may have certain rights regarding your personal information.
Access and Information
- Right to access your personal information
- Right to know how we use your data
- Right to request data portability
- Right to information about data sharing
Control and Management
- Right to correct inaccurate data
- Right to delete your personal information
- Right to restrict or object to processing
- Right to withdraw consent
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your
request within 30 days as required by applicable law.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to provide and improve our Service,
analyze usage, and personalize your experience.
Types of Cookies We Use
- Essential cookies (required for service operation)
- Preference cookies (remember your settings)
- Analytics cookies (understand how you use our Service)
- Marketing cookies (deliver relevant advertisements)
Cookie Management
You can control cookies through your browser settings:
- Delete existing cookies
- Block all or certain cookies
- Get alerts when cookies are set
- Use our cookie preference center
9. International Data Transfers
Your information may be
transferred to and processed in countries other than your own, including the United States where our
servers are located.
Transfer Safeguards
We ensure appropriate safeguards are in place for international data
transfers:
- EU-US Privacy Framework
- Standard Contractual Clauses
- Binding Corporate Rules
- Other legally approved mechanisms
10. Children's Privacy
Our Service is not
intended for children under the age of 16. We do not knowingly collect personal information from
children without verified parental consent.
If you believe we have collected information from a child without proper
consent, please contact us immediately at [email protected]
so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy
Policy from time to time. We will notify you of any changes by posting the new policy on this page
and updating the "Last updated" date.
We will also provide additional notice (such as adding a statement to our
homepage or sending you a notification) if changes are significant. You are advised to review this
Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
[email protected]
